Customer Support

Email [email protected] for anything: bugs, billing, account questions, feedback, or help getting set up. We reply within two business days, and usually much faster.

• Documentation: quickstart, authentication, every skill's request and response shape.
• MCP setup guide: copy and paste configs for Claude, Cursor, Codex, and Perplexity.
• FAQ: the most common questions, answered.
• Changelog: what shipped and what changed.
• A1C Almanac: the clinical research library behind Sally's cited answers, the evidence every citation resolves to.
• A1C Insights: the mobile app that syncs the health data Sally reads.

To fix a failing call quickly, include in your email:

• The skill name and roughly when the call was made, with timezone.
• The HTTP status and error body you received.
• Your key prefix, the part before the last dot. Never send the full key; we will never ask for it.

Wallet balance, invoices, and your subscription live at console.a1c.io/billing. Every payment produces a Stripe invoice you can download there. For a billing dispute or a refund request, email us with the invoice number and we will sort it out.

If Sally AI misbehaves inside ChatGPT (a tool fails, an answer looks wrong, a source is missing), email us with the prompt you used and a screenshot if you have one. It is free to use and needs no account, so there is nothing to unblock on your side; reports simply help us fix it for everyone.

Found a vulnerability? Email [email protected] with "security" in the subject line. Please give us a reasonable window to fix the issue before any public disclosure, and do not test against accounts or data that are not yours.